Privacy Policy
At Aurelian Bistro, located at 555 Golden Gate Avenue, San Francisco, CA 94102, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. It applies to all users of our website, customers who make reservations, and anyone who interacts with our services.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and any other information you voluntarily provide when making a reservation, subscribing to our newsletter, or contacting us.
- Payment Information: When you make a reservation that requires a deposit or purchase a gift card, we collect your payment information, such as credit card details. This information is processed through secure, PCI-compliant third-party payment processors. Aurelian Bistro does not store your complete credit card information on our servers.
- Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us analyze trends, administer the site, and gather broad demographic information for aggregate use.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device to remember your preferences and track your activities. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website. For more information, please see our Cookies Policy.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Improve Our Services: We use your information to fulfill your reservations, respond to your inquiries, and provide customer support. We also use it to analyze and improve the functionality and content of our website, personalize your experience, and develop new features.
- To Communicate with You: We may use your email address or phone number to send you reservation confirmations, updates about our menu or events, promotional offers, and other information that we think may be of interest to you. You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
- For Marketing and Advertising: We may use your information to target advertisements and marketing campaigns based on your interests and preferences. This may include displaying ads on third-party websites or social media platforms. We may also use your information to create aggregate, anonymous data for marketing purposes.
- For Legal and Compliance Purposes: We may use your information to comply with applicable laws, regulations, and legal processes; to respond to requests from government authorities; to protect our rights and property; and to enforce our terms and conditions.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use industry-standard encryption technologies to protect your payment information and other sensitive data during transmission.
- Secure Servers: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We limit access to your personal information to authorized employees, contractors, and service providers who need to know that information in order to process it for us.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Sharing Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, email marketing platforms, website hosting providers, and analytics providers. These service providers are contractually obligated to protect your information and only use it for the purposes we specify.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. For example, we may partner with local wineries or breweries to offer special promotions.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or legal process, or if we believe that such disclosure is necessary to protect our rights, property, or safety.
- Affiliates: We may share your information with our affiliates, which are companies that control, are controlled by, or are under common control with Aurelian Bistro.
We will not sell your personal information to third parties for their own marketing purposes.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
To exercise these rights, please contact our Data Protection Officer at [email protected] or by mail at Aurelian Bistro, Attn: Data Protection Officer, 555 Golden Gate Avenue, San Francisco, CA 94102. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information for archival purposes, such as maintaining business records, resolving disputes, and enforcing our agreements.
Children's Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes to this Privacy Policy on our website and update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aurelian Bistro
555 Golden Gate Avenue
San Francisco, CA 94102
Phone: (415) 555-2323
Email: [email protected]
Our Data Protection Officer is Genevieve Dubois, who can be reached at [email protected].
Last Updated: October 26, 2025